Zelus Principles

Zelus brings its unique operational focus to everything we do. Our team members know the reality of operations – the pace of change, the need to deliver high quality service in the midst of uncertainty or when processes don’t exist.  Our staff have skill sets that allow us to reach beyond Learning and Development and Implementation Leadership skills; skills that are needed to execute and make progress a reality.

At Zelus, we strive to deliver excellence in everything we do. To make this a company reality, we follow our Principles. Our Learning & Development Principles articulate our view of the keys to the Learning Process and each step in that process: From Instructional Design to Training Delivery to Adoption to Measurement. Our Implementation Leadership Principles articulate our unique and highly successful way to actually achieve a project’s sought after outcomes. Every Zelus team member believes in these principles and utilizes them as a guide to service our clients. We are delighted to share them with you.

Zelus Principles

Learning and Development

1. Intentional Instructional Design Drives Productivity

Effective learning materials must be created with intent and a focus on what the learner needs to know about the topic; not what the instructor wants to tell. In today’s fast-paced business world where training time comes at a cost of missed productivity, it is critical to spend the time on what the learner needs to know, no more no less. Zelus integrates blended, adult learning focused instructional methods to engage the learner and promote critical thinking required on the job allowing the learner to continually upgrade their skills. Learn more on Zelus Insights

2. Dynamite Delivery Engages the Adult Learner

Attention spans keep getting shorter and shorter requiring classroom and digital learning to be delivered in an engaging manner using various techniques such as group discussions, interactive role plays, activities customized to the topic, and simulations. Adults learn by immediately applying skills and knowledge. Zelus integrates a variety of instructional techniques throughout each curriculum to successfully reach adult learners. Our trainer certification programs focus on dynamite delivery techniques to keep each learner engaged.

3. Accelerated Adoption Requires an Effective Launch Plan

Learning is the first step in adoption, not the last. Accelerating adoption begins with a product or service that is easy to use, provides consistent results, and provides benefits for the adopter. A key success factor is a well-executed launch plan that includes leadership communication, measurements tied to compensation, effective training, and on-the-job coaching and support. Zelus’ capabilities include implementation planning, execution, material development, and training delivery aligned to adoption expectations.

4. Meaningful Measures Are Necessary for Ongoing Progress

This is where the rubber meets the road, as they say. Measurements are the start and the end of the process. Developing measurements during the material build process is the only way to ensure that what is delivered has a shot at meeting the desired performance outcome. Create measures early and continue to ensure that material development, training delivery, learner assessment, coaching, and learning compensation are all aligned to these measurements. At Zelus, measurements is in the forefront of every learning initiative.

5. The Learning Process Promotes Continued Employee Performance

Organizations with an effective learning process are more able to provide excellent, consistent and efficient customer experiences. Companies need to build teams that can create and deliver engaging content, coach to achieve adoption and improvements, measure results and use the results to improve the next learning experience and promote continued improved performance.  Zelus has expertise to bring your Learning Process to the next level.

Implementation Leadership

1. The Business Architect Closes Implementation Gaps

Technology initiatives and implementations begin with grand and sweeping visions of business gaps to close and improvements to implement. Somewhere along the way, the workflow and improvements stop becoming the focus, and the technology can take over. Stop the new implementation and old workflow cycle of failure. A Business Architect puts the same focus, creativity, and commitment to your business need as the technology solution. Learn more on Zelus Insights

2. The Project Manager should Never be the Last to Know

If you heard it at the status meeting, you’re too late.  But how do you gather project status outside of meetings?  You need to manage the tasks and lead the people.

3. The Ability to Achieve Business Outcomes Needs to Drive Project Decisions

What drives your implementation project decisions? IT leadership directives? Technology limitations and infrastructure?

OR Business decisions carefully weighing cost and enterprise needs? Which one do you want it to be? Only when the business needs, human resources, manpower costs, and overall enterprise vision are taken into account can a decision truly be called Business Driven.

4. Data is a Key to Positive Business Outcomes

Data is a powerful tool that should be used to drive positive business outcomes. Good data analysis and presentation helps stakeholders understand the big picture. But is only useful if relevant, and presented in a clear manner. Setting the foundation to successfully build a reliable data set requires understanding the end goal, deciding what data will meet the goal, and managing the data throughout the process. Effective data management and analysis is a powerful tool for determining successful outcomes, identifying and overcoming issues and communicating project progress.

5. Prepping Business Teams is a Project Success Factor

The success of your project is ultimately tied to the success of your end users.  Their perception and acceptance of the new implementation is directly tied to how successful the project will be perceived. A few simple steps taken throughout the project can help prepare the business team, and your project, for a successful go-live.

6. Five Critical Steps Make Launches Successful

  1. Think holistically when developing business requirements.
  2. Ensure the project plan is accepted and internalized by stakeholders, business teams, and IT teams.
  3. Facilitate business involvement with technical requirement reviews.
  4. Consistently gather unbiased measurements of a project status.
  5. Gain control of the final project outcome.