As Ms. Z’s students attest, our innovative on-boarding solution, designed to master key concepts individually and in concert with each other (i.e. Services, Member Liability and Networks), brings a state-of-the-art learning approach to your call center training space.
PACE teaches agents health insurance while developing empathy, listening, and probing skills so they can determine what a caller is asking then articulate answers the caller can understand. PACE focuses on empathy and the soft skills needed to handle complex situations ensures members receive the exceptional experience they expect.
In 10-days, PACE creates superheroes who, like Ms. Z (our healthcare superhero), possess a deep understanding of the health industry and know-how to translate this deep understanding in a way that is approachable and educational to your members.
Upon completion of PACE , your agents are ready to adapt as the industry changes because they thoroughly understand Health Care. Click here to hear an example of a call answered by a PACESuperhero.
To learn more about what PACE can do for you, please contact us at firstname.lastname@example.org or let us know when to reach you: