Proficiency, Accuracy, Confidence, and Empathy (PACE) power an effective call center that supports strategic member engagement objectives. In our ever-changing and increasingly complex industry, your agents need superpowers to navigate the complicated world of healthcare for your customers. In fact, your agents must be superheroes.
Zelus’ PACE, a turnkey solution, lets you build your legion of superheroes right in your own training space. Our solution fast tracks your agents to proficiency and empowers their inner superheroes! In 10 days, your agents emerge as superheroes ready to serve your customers.
PACE comprehensively covers key healthcare industry components by teaching critical topics both independently and in concert with each other creating a deep understanding of how plans work. As empathy is learned through experience and practice not scripting, we integrate empathy and a unique approach to member engagement at every step.
Let PACE help you build a legion of superheroes!