We have a love of operations and a passion for partnering with clients to achieve their highest performance.
We believe that high performance requires business processes aligned to the business goals, systems that help workers perform their work easier, faster and better; all with a motivated and trained work force. We use this foundation as we deliver our high-quality services.
Carol Fahy, Founding Partner
Carol has over 35 years of experience in developing and implementing effective, results-driven solutions for clients. Carol’s private and consultative career has includes working across various industries, such as Health Insurance, Insurance Brokerage, Manufacturing, and Government. With a strong, foundational knowledge of IT services, her extensive work in operations leading Zelus in providing instructional design and delivery, business process improvement and implementation services across the industry.
Focusing on providing valuable, actionable solutions for clients, Carol utilizes her abilities and experience in development and implementation of customized solutions to enable individuals and teams to drive change throughout their organization. A recognized Project Management Professional (PMP) and Certified Professional in Learning and Performance (CPLP), Carol was a member of the Honors Program at Boston College and holds a Bachelor of Science in Business Administration.
Jenny Graham, Founding Partner
An expert in operational performance and excellence, Jenny has over 20 years of experience developing and implementing innovative operational strategies to improve overall business performance and utilization. Jenny leads engagement with clients in the Health Insurance and Insurance Brokerage industries. Her functional expertise includes customer service, correspondence, claims, medical management, enrollment, brokerage servicing, policy management, underwriting operations, requirements development, and information technology.
In collaboration with executives and their teams, Jenny focuses on developing strategic recommendations that positively impact the customer experience by vastly improving internal processes and management. Jenny leads instructional design teams, develops member-centric operating models, best-in-industry training, and skills development programs. In both off- and on-shore projects, Jenny has experience handling aggressive ramp up timelines including 30-day implementations.
A recognized Project Management Professional (PMP), Certified Professional in Learning and Performance (CPLP), and a Lectora Certified Advanced Author. Jenny was a member of the Honors Program at Babson College and holds a Bachelor of Science in Business Administration.
Zelus is a woman-owned, small business that helps clients build a strong operational platform through process, training, and implementation expertise.
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